Terms & Conditions

01Who we are

These terms are an agreement between you and BIDUA Industries Pvt Ltd (registered office: Suite 209, C-104, Sector 65, Noida, Uttar Pradesh 201301, India, CIN U72100UP2024PTC213229, GSTIN 09AANCB0882D1ZM), which develops and operates Safeavio Sentinel, including Safeavio ServerGuard, the web console at safeavio.com, the Android app and the server agents (together, "the Service").

02Your account

You must give accurate sign-up information and keep your password secret. You are responsible for activity under your account and for the people you add to your organisation.

Organisation owners control membership and roles in their organisation. Removing a member from one organisation does not affect their other organisations.

You can see and end your signed-in sessions from your account page.

03What the Service does and does not do

The Service helps you notice and respond to security problems. No security product detects or prevents every attack, and we do not promise that it will. The capability pages on this website state what works today and what does not; those statements form part of the description of the Service.

Some features are marked "not released" or "coming". They are not part of the Service until they are released. Features marked "limited" work with the gaps stated next to them.

04Agents, apps and remote actions

You may install agents and apps only on devices and servers you own or are authorised to manage. Actions such as firewall changes, service control, reboot, remote lock or wipe are taken at your instruction and are recorded in an audit trail.

You are responsible for having the right to take those actions on the device concerned, and for telling the people who use a managed device that it is managed.

The agent installed by our one-line installers provides monitoring and, depending on the platform, scans and response actions. Limits per platform are described on the website.

05Acceptable use

• Do not use the Service to monitor people without their knowledge or consent.
• Do not attempt to access another organisation's data, probe the Service for vulnerabilities outside our disclosure process, or overload it.
• Do not resell the Service without a written partner agreement.
• Do not use the Service to break the law where you or the device are.

06Plans and payment

Paid plans and their limits are shown on the pricing page and are read from our live plan list.

Payments, billing and invoices for the Service are handled by BIDUA Industries Pvt Ltd; you pay us.

Payment is in Indian rupees (INR) only, by card, UPI or net banking through a payment gateway operated under our merchant account. We do not accept cryptocurrency. A device key lasts one year; a monthly console plan covers 30 days. The term shown at checkout applies, and nothing renews automatically. Until the payment gateway is switched on for your plan, write to us to buy it.

A coupon code, where we issue one, is applied at checkout and lowers the amount you pay; the price after the coupon is shown before you pay. A coupon has its own validity, plan and use limits, has no cash value, cannot be combined with another coupon and cannot be applied after a payment is made.

Prices are in Indian rupees. Where GST applies it is shown separately on your tax invoice; write to us for a tax invoice for any payment.

Refunds and cancellations are covered by the Refunds & Cancellations policy.

07Your data

You keep ownership of your data. How we handle it is described in the Privacy Policy.

08Security reports

If you find a vulnerability, report it to [email protected] with the subject "Security" and give us reasonable time to fix it before disclosing it. If you act in good faith, stay within your own accounts and devices, do not read or keep other people's data, do not disrupt the Service and report promptly, we will not take legal action over the research and will work with you on a fix.

09Availability

We aim to keep the Service available but do not offer a service-level agreement unless one is agreed in writing. We do not publish uptime history; the status page shows live reachability and the incidents we have recorded.

10Warranty and liability

The Service is provided "as is" and "as available". To the extent the law allows, we give no warranty that it will be uninterrupted or error-free, or that it will detect or prevent every threat, and no implied warranty beyond what these terms state.

To the extent the law allows, we are not liable for indirect, incidental or consequential loss, loss of profit, revenue, data or goodwill, or for loss caused by an attack our tools did not detect. Our total liability for any claim relating to the Service is limited to the amount you paid us for it in the twelve months before the event that gave rise to the claim.

Nothing in these terms limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

You agree to compensate us for loss arising from your use of the Service in breach of these terms, including taking an action on a device or server you were not authorised to manage.

11Changes, suspension and termination

We may change these terms and will give notice of material changes by email or in the console. You may stop using the Service at any time and request deletion of your account. We may suspend accounts that break these terms.

12Governing law

These terms are governed by the laws of India. The courts at Noida, Uttar Pradesh, where our registered office is, have exclusive jurisdiction over disputes, subject to any mandatory consumer rights you have where you live.

13Contact

Questions about these terms: [email protected].