Refunds & Cancellations
How to cancel a plan, and when and how you can get your money back.
01Scope
This policy covers paid Safeavio ServerGuard and Safeavio Sentinel plans bought on safeavio.com.
02How payments work
Plans are paid in Indian rupees (INR), by card, UPI or net banking, through a payment gateway under our merchant account. We do not accept cryptocurrency. A payment covers a 30-day plan period. Nothing renews automatically, so nothing is charged without you paying.
If you used a coupon, the amount you paid is the price after the coupon. A refund is for that amount; the coupon itself has no cash value.
03Cancelling a plan
Every plan is paid for one 30-day period and nothing renews automatically, so you do not need to cancel anything to avoid a new charge: the plan simply ends when the period ends.
To cancel earlier, or to cancel and ask for a refund within the first 7 days, email [email protected] from your account address with the payment reference. A cancelled plan stops working at the end of the day we confirm it, and the refund rules below apply to the payment.
04When you can get a refund
- Within 7 days of your first payment for a plan, you can ask for a full refund of that payment.
- If the Service is unavailable because of our fault for more than 24 hours in a row, we will credit or refund the affected days, pro rata.
- After the first 7 days, a payment for a plan period that has started is not refundable except as stated above or where the law requires it.
05How a refund is paid
A refund goes back to the card, UPI account or bank account you paid from, through the payment gateway, for the amount you paid. The bank decides how long it takes to show: we aim to start it within 10 business days of agreeing it, and your bank usually adds a few more days.
A coupon used on the original payment is not given back after a refund unless we say so when we agree it.
06Payments we cannot match
If your money was taken but your plan is not active, do not pay again. Write to us with the payment reference from your bank or the gateway and we will resolve it by hand, usually within 5 business days: we activate the plan, or return the payment.
07How to ask
Email [email protected] with your account email and the payment reference.