Contact
Write to us.
One address for everything today: [email protected]. Use the form below — it reaches a person directly — or e-mail us if you prefer.
Already a customer?
Open a support ticket from the console after signing in; it includes your account context and keeps the thread together.
Security issues
Use the topic "Security report" and do not include exploit details for other people's systems. How we handle reports.
Never send secrets
No passwords, agent API keys, device tokens or seed phrases. We will never ask for them.
[01]Routing
Where your message goes
| If you want to… | Start here | Then |
|---|---|---|
| Fix a problem with the agent or app | Support page | Console ticket, or Technical support topic |
| Ask about a payment | How paying works | Billing topic, with the payment reference |
| Get your data, or have it deleted | Your rights | Self-service in Account; otherwise Privacy request |
| Report a vulnerability | Disclosure | Security report topic |
| Explore a partnership | Partner types | Partnership topic |
| Buy for a larger fleet | Live plans | Sales topic |
- A reply from a person, to the address you wrote from
- No guaranteed response time unless one is written into your contract
- Phone: +91 95129 21903. There is no live chat; e-mail and console tickets are the fastest way to reach us
BIDUA Industries Pvt Ltd develops and operates Safeavio Sentinel and safeavio.com, and handles payments and billing. Registered office: Suite 209, C-104, Sector 65, Noida, Uttar Pradesh 201301, India. Phone +91 95129 21903. CIN U72100UP2024PTC213229, GSTIN 09AANCB0882D1ZM.