Fake Croma calls and apps

Callers claiming to be from Croma ask for card details, OTPs for EMI or advance installation fees. Learn how to verify.

Croma is an Indian electronics and appliances retailer from the Tata group, with stores across cities and an online shop. Because many people use it, scammers pretend to be Croma on phone calls, in apps and on WhatsApp. This page lists the lies they usually tell and how to check before you act.

Lines used in fake Croma calls and apps

Caller says your TV order is cancelled and a refund needs card details
Fake store executive asks for a UPI payment to confirm a demo unit
Caller requests an OTP to convert your purchase into zero-cost EMI
Voice offers an installation service and wants advance payment

How to verify it yourself

Order status, delivery slots and points live in the retailer's own app or website, so open them yourself. Instalment conversions are offered at checkout by the card issuer or lender and are confirmed in their official app, not by reading an OTP to a caller. Installation for appliances is arranged through your order, and any fee appears there. A refund goes back to the original payment method automatically and never requires a card number again.

Quick checklist

Do not tap links or call numbers inside the message.
Open the official app, or type the official website yourself, and look for the same notice.
Never share an OTP, PIN, CVV or password with anyone, including "staff".
If money moved, call 1930 and your bank at once.

How Safeavio helps

Safeavio Sentinel's phone scan lists apps outside a store, risky permissions and settings such as unknown sources, and the Money Shield checklist slows you down before you send money. It cannot stop a call, but it helps you spot a fake app afterwards.

Check it before you tap or pay

Safeavio Sentinel is a made-in-India Android app: paste a message or link, or scan a QR code, and get a plain verdict with the reasons. It helps you spot a scam; it does not promise to stop every one.

Download for Android What the app does

Google Play listing: coming soon. Today the signed APK is on safeavio.com/download. Android 7.0 or later.

Questions

A caller says they are from Croma. Is it real?

Treat it as unverified. Hang up and contact Croma through its official app or the number printed on your card, bill or official website. Never install an app or share an OTP because a caller asked.

Can Croma ask me to install an app on a call?

Be very careful. Scammers use screen-sharing and fake apps to watch your screen and read OTPs. Install apps only from the official store listing that you find yourself, never from a link or a caller.

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Croma is a trademark of its owner. This page is not affiliated with or endorsed by Croma; it only describes how scammers pretend to be it.