FASTag KYC Update Call Scam by SMS

How it looks by SMS, the red flags and what to do.

SMS scams lean on short, urgent lines and a shortened link. The message looks official because the sender name (header) is shaped to resemble a real organisation. FASTag KYC Update Call Scam is one of the ways this shows up: A caller says your FASTag will be deactivated without a KYC update and asks for an OTP, card details or a remote-access app.

What fastag kyc update call scam looks like by SMS

• A shortened or oddly spelled link that does not match the real website.
• A request to call a number, install an app or share an OTP.
• Several near-identical messages arriving together from different senders.

The scammer collects phone numbers from data leaks and public listings, and uses guesses about common tag issuers. They call as 'FASTag support' and say that the tag is at risk. To prove they are genuine, they mention the first and last digits of your vehicle number or a bank name, which many people accept as evidence.

Red flags to check on the text message

• A caller says your tag will be deactivated within hours.
• You are asked to install an app and read out a code.
• An OTP is requested to 'update KYC'.
• The caller tells you not to cut the call.
• It threatens blocking, arrest, disconnection or a fine unless you act at once.
• It promises a refund, prize or cashback you never asked for.

What to do

1. End the call without sharing any code or OTP.
2. Check the tag status in the official app of your issuer.
3. Do not install any app on a caller's advice.
4. Open the official app or type the official website yourself to see if there is any real notice.
5. Paste the text into a scam checker (Safeavio Sentinel can check it) before you do anything else.
6. Report the sender on the Sanchar Saathi portal (Chakshu facility) and block the number.

You can report suspicious SMS and calls on the Sanchar Saathi portal (Chakshu facility) of the Department of Telecommunications.

If money or a code is already gone

1. Call 1930 immediately and give the time of the call and the amounts.
2. Contact your bank on the number printed on your card and ask to block cards and UPI.
3. Uninstall the remote app, restart the phone and change passwords.
4. Report at https://cybercrime.gov.in with the call log and screenshots.

National Cyber Crime Helpline: 1930; report at cybercrime.gov.in.

Safeavio's phone scan reviews installed apps and risky settings and can point out apps installed from outside a store, which helps you notice a remote-access tool left behind after such a call. The scam check can review a follow-up message you paste. Safeavio does not block calls by itself, so end the call yourself. It cannot end a call. Use the official app.

Full guide: FASTag KYC Update Call Scam: how it works, signs and what to do. Other channels: phone call, WhatsApp, fake app.

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