FASTag KYC Update Call Scam through an app

How it looks through an app, the red flags and what to do.

A fake app can be installed from a link, from a file sent on chat or even from a lookalike listing. Once on your phone it can ask for powerful permissions. FASTag KYC Update Call Scam is one of the ways this shows up: A caller says your FASTag will be deactivated without a KYC update and asks for an OTP, card details or a remote-access app.

What fastag kyc update call scam looks like through an app

• A screen-sharing or remote-control app that a caller asks you to install.
• A loan app that asks for contacts and photos.
• A "KYC", "challan" or "bank rewards" app from a link.

The scammer collects phone numbers from data leaks and public listings, and uses guesses about common tag issuers. They call as 'FASTag support' and say that the tag is at risk. To prove they are genuine, they mention the first and last digits of your vehicle number or a bank name, which many people accept as evidence.

Red flags to check on the app

• A caller says your tag will be deactivated within hours.
• You are asked to install an app and read out a code.
• An OTP is requested to 'update KYC'.
• The caller tells you not to cut the call.
• It has few or odd reviews, or a name with spelling changes.
• It asks you to turn off Play Protect.

What to do

1. End the call without sharing any code or OTP.
2. Check the tag status in the official app of your issuer.
3. Do not install any app on a caller's advice.
4. Change the passwords of your bank and email from a clean device if the app had access.
5. Run a phone scan (Safeavio Sentinel lists risky apps and settings).
6. Call your bank, and call 1930 if money moved.

Report the fake app to the store it came from and, if money moved, call 1930 and report at cybercrime.gov.in.

If money or a code is already gone

1. Call 1930 immediately and give the time of the call and the amounts.
2. Contact your bank on the number printed on your card and ask to block cards and UPI.
3. Uninstall the remote app, restart the phone and change passwords.
4. Report at https://cybercrime.gov.in with the call log and screenshots.

National Cyber Crime Helpline: 1930; report at cybercrime.gov.in.

Safeavio's phone scan reviews installed apps and risky settings and can point out apps installed from outside a store, which helps you notice a remote-access tool left behind after such a call. The scam check can review a follow-up message you paste. Safeavio does not block calls by itself, so end the call yourself. It cannot end a call. Use the official app.

Full guide: FASTag KYC Update Call Scam: how it works, signs and what to do. Other channels: phone call, WhatsApp, SMS.

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