Someone is controlling my phone: stop remote access now

Do these first

1. Turn on airplane mode, or switch off Wi-Fi and mobile data. This cuts the connection immediately.
2. End the call if a stranger is still on the line. Do not tell them what you are doing.
3. Open Settings, Apps and uninstall any screen-sharing or remote-support app you were told to install (scammers use well-known remote-support tools, and any unknown app counts).
4. Open Settings, Accessibility and Device admin apps and switch off or remove anything you do not recognise.

Then do these

1. Call your bank from another phone, on the number printed on your card, and ask them to block cards, UPI and net banking until you check your accounts.
2. Change passwords for email, bank and social accounts from a different, clean device.
3. Review your transaction history and report any payment you did not make to 1930.
4. If you cannot find the cause, back up your photos and contacts, then do a factory reset.

What not to do

• Do not log in to your bank while the connection is still on.
• Do not read out OTPs or PINs to the caller.
• Do not install another "cleaning" app from a link the caller sent.

Where to report

If money moved, call 1930 and report at cybercrime.gov.in. Keep a note of the number that called you.

How Safeavio Sentinel can help

• Phone scan: lists accessibility, overlay and device-admin permissions so you can see which app holds them.
• Remote help is separate and safe: a person you trust can view your screen only after you approve it on the phone.
• Alerts tell you when something risky appears on the phone.

Questions people ask

This page is general information, not legal or financial advice. Use only the number printed on your card, passbook or the official app of your bank or company.

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