DTH and Set-Top Box KYC Recharge Scam on WhatsApp

How it looks on WhatsApp, the red flags and what to do.

WhatsApp scams arrive from numbers you do not know, from a friend whose account was taken over, or from a group you were added to without asking. DTH and Set-Top Box KYC Recharge Scam is one of the ways this shows up: A call or SMS says your DTH channels will stop unless KYC is updated or a recharge is done through a link, then takes card and UPI details.

What dth and set-top box kyc recharge scam looks like on WhatsApp

• A message from an unknown number, often with a stock photo of a smiling person.
• A friend or relative asking for urgent money from a new number or a hacked account.
• A group invite promising returns, jobs or prizes.

The scammer names a major DTH or cable provider and sends the message to many numbers. Some people also find fake customer care numbers while searching online during a real recharge problem. The message says the box serial number needs KYC, or that a mandatory update is due, and that failing to do it will end service today.

Red flags to check on the WhatsApp message

• It says your channels will stop tonight.
• It asks for a small recharge through a link or a collect request.
• A caller asks you to enter your UPI PIN.
• A helpline number is given in the text or found in search.
• A new number says it is someone you know and asks for money; call the real person on the old number first.
• You are added to a group full of people praising profits.

What to do

1. Do not open the link or call the number in the message.
2. Check your subscription in the provider's official app or with the number printed on your bill.
3. Recharge only inside the official app or on the official site you type yourself.
4. Warn the group or family, and report the number on Sanchar Saathi if it is a scam call or message.
5. Do not click links or open files. Do not send money or codes.
6. Open the chat, tap the contact name and choose Block and report.

Inside WhatsApp use Block and report; for numbers that call or text you, the Sanchar Saathi portal (Chakshu facility) also takes complaints.

If money or a code is already gone

1. Call 1930 immediately if money has left your account.
2. Ask your bank through the number on your card to block cards and UPI if you shared details.
3. Uninstall any support app and change passwords from a clean device.
4. File a complaint on cybercrime.gov.in with the message and call time.

National Cyber Crime Helpline: 1930; report at cybercrime.gov.in.

Safeavio Sentinel's scam check reads the pasted text and explains the pressure it finds, such as a same-night deadline, a tiny recharge and a request for a PIN. The link check shows lookalike or shortened addresses before you open them, and Money Shield reminds you that you never need a PIN to receive money. It cannot tell if a helpline number is real. Always use your provider's official app or bill details.

Full guide: DTH and Set-Top Box KYC Recharge Scam: how it works, signs and what to do. Other channels: SMS, phone call.

Questions