Tech-support and remote-access scams through an app

Scam apps pretend to be a bank, a loan service, a game, a government service or a "support tool", and they ask for access to SMS, contacts, the screen or accessibility.

Guides

Remote Access App Bank Refund TrickA caller offers a refund and asks you to install a remote-access app. Once he sees your screen, he…Screen Share Support Trick Posing as a Utility or Telecom HelpdeskA fake telecom or utility helpdesk asks you to open a screen-sharing app to 'fix' your SIM or…Fake Antivirus Pop-up Telling You to Call SupportA browser page flashes a loud virus warning with a helpline number or an 'install cleaner' button.…Fake Broadband Technician and Router Support CallA caller from your 'internet provider' says your router needs a verification payment or app. It is…Fake Laptop and Printer Support HelplineSearching for laptop or printer help brings up a fake service number. The agent charges for…Fake Windows Security Alert and Locked Browser PageA full-screen 'Windows security alert' locks your browser and shows a helpline. The page is fake…Airline Refund and Customer Care Search ScamSearching for an airline refund number can lead to a fake helpline that takes card details or…

Check before you act

The app does not come from the official store listing of the company.
It asks for accessibility, screen overlay, SMS or contacts without a clear reason.
You were told to install it by a stranger or a caller.
It has few or odd reviews, or a name with spelling changes.

More: all tech-support and remote-access scams · all scams through an app

Check it before you tap or pay

Safeavio Sentinel is a made-in-India Android app: paste a message or link, or scan a QR code, and get a plain verdict with the reasons. It helps you spot a scam; it does not promise to stop every one.

Download for Android What the app does

Google Play listing: coming soon. Today the signed APK is on safeavio.com/download. Android 7.0 or later.