Fake Antivirus Pop-up Telling You to Call Support over the phone

How it looks over the phone, the red flags and what to do.

A phone call lets the scammer talk fast, sound confident and keep you from thinking. The caller ID can be faked, so it proves nothing. Fake Antivirus Pop-up Telling You to Call Support is one of the ways this shows up: A browser page flashes a loud virus warning with a helpline number or an 'install cleaner' button. It is an advertisement trap, not a real scan.

What fake antivirus pop-up telling you to call support looks like over the phone

• A second "senior officer" who takes over the call.
• An unknown or international number, or a number that looks like a real office.
• A calm, official voice that already knows your name or the last digits of your card.

The set-up is a web page, often reached from a free movie site, a short link or a redirect from an ad. It uses scripts to fill the screen, vibrate the phone or play a siren sound. Fake scanning bars and counters show frightening figures. The logo of a well-known security brand is copied to make the warning appear official, and the page may try to stop you from closing the tab.

Red flags to check on the phone call

• A web page claims to have scanned your phone, which websites cannot do.
• The message uses loud sounds, a countdown and threats about your SIM or photos.
• A button offers an instant clean and a number offers certified support.
• The page makes it hard to close or sends you to an app download.
• The caller wants you to install an app to "fix" something.
• The caller asks for an OTP, UPI PIN, card PIN or CVV.

What to do

1. Close the tab, or close the browser from the recent apps list, without tapping any button.
2. Clear the browser's history and cache from its settings.
3. Do not call the number or install an app from the page.
4. Call the bank or office on the number printed on your card, bill or official app, not on a number the caller gave.
5. Never share an OTP or PIN. No genuine staff member needs it.
6. If you already installed an app on the call, uninstall it and switch on airplane mode, then call your bank at once.

Report the number on the Sanchar Saathi portal (Chakshu facility). If money moved, call 1930 immediately.

If money or a code is already gone

1. If you paid by card or UPI, call 1930 and report at cybercrime.gov.in.
2. Tell your bank using the number on your card and ask them to block the card if you shared details.
3. Uninstall any cleaner or remote-access app you installed and change passwords from another device.
4. Keep screenshots of the page, the number called and the payment.

National Cyber Crime Helpline: 1930; report at cybercrime.gov.in.

Phone scan in Safeavio Sentinel reviews installed apps, requested permissions and risky settings, and it shows what looks wrong in plain words, so you can judge a cleaner app that was pushed at you. Link check can test a suspicious link before you open it. A web page cannot truly scan your phone, and Safeavio does not remove malware by magic; it tells you what looks wrong and how to fix it.

Full guide: Fake Antivirus Pop-up Telling You to Call Support: how it works, signs and what to do. Other channels: fake app, social media, SMS.

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