Pretexting

Pretexting is when a scammer invents a believable story and identity, such as bank staff or a courier, to get you to share information or pay.

Pretexting: Pretexting is a social engineering method in which an attacker invents a believable scenario and identity, called the pretext, to win your trust and obtain information. They may pose as bank staff, a delivery agent, a police officer or a colleague who needs help urgently.

The pretext usually carries small true details, such as your name, a recent purchase or the real name of a bank, which come from earlier leaks or social media. These details make the story feel real. The caller then asks for something small, like confirming a number, and builds up to bigger requests. It may continue over many days, with a friendly tone, so by the time the real request comes the person already feels familiar.

To resist, confirm identity through a route you start. Hang up, then call the number printed on your card or bill, or use the official app. Do not confirm personal details to an unexpected caller. Remember that having your details does not prove someone is genuine, because details leak. That patience is what makes pretexting more dangerous than a rushed message.

Tips

• End the call and call back on the number printed on your card, bill or official app.
• Do not confirm personal details to someone who called you first.
• Limit personal details on social media that a scammer could use for their story.

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